美国残疾人法案办公室
美国残疾人法案办公室
The Americans with Disabilities Act (ADA) Office oversees RTD's compliance with Titles II and III of the ADA, which prohibits discrimination based on disability and requires RTD to make the agency’s public transportation system accessible to persons with disabilities. The ADA Office manages the reasonable modification process; monitors agency services and 项目 to safeguard compliance with federal standards; investigates ADA-related complaints; and provides guidance on policies, 程序, 以及保护残疾人公民权利的策略.
处理投诉及上诉
请将您的投诉提交至RTD客户服务中心 RTD的投诉表格 或打电话 303-299-6000 [TTY:拨711]. Please be sure to communicate whether your complaint is related to your disability and provide sufficient facts demonstrating how your complaint is related to your disability. 您将在三个工作日内收到自动确认, 提供了一个电子邮件地址.
根据《澳博体育app》(ADA)第二章, RTD is required to make 它的服务 and 项目 accessible to people with disabilities and in compliance with the ADA. 该程序满足了RTD在第II章下提供申诉程序的义务. If you feel that you have not been able to access a program or service of RTD because of accessibility issues, 或者因为你的残疾而受到歧视, 您可以向RTD客户服务中心提交ADA投诉. RTD客户服务部是所有RTD意见和投诉的联络点.
Any person who believes that they have been discriminated against on the basis of disability by RTD may file an ADA complaint, 向RTD客户服务中心投诉.
有效的沟通
RTD将采取适当措施确保与申请人沟通, 参与者, 和公众残障人士是有效的. RTD shall furnish appropriate auxiliary aids and services where necessary to afford a person with a disability an equal opportunity to participate in RTD 项目 and services.
请求以替代格式提供信息
如果由于格式原因无法访问文档中包含的信息. RTD将采取适当措施确保与申请人沟通, 参与者, 和公众残障人士是有效的. RTD shall furnish appropriate auxiliary aids and services where necessary to afford a person with a disability an equal opportunity to participate in RTD 项目 and services.
帮助RTD以最有帮助的方式回应, 请包括您的可访问性问题的性质, 您希望接收材料的格式, 所请求材料的网页地址, 也是联系你的最佳方式. 请联系 加布·克里斯蒂，ADA经理，并预留至少三个工作日的通知，以便作出安排.
合理的修改
根据《澳博体育app》和联邦运输管理局的指令, RTD会努力的, 尽最大可能, 确保残障人士有机会使用, 并从中获益, RTD服务. RTD将对其政策进行合理修改, 项目, 以及适用于运输服务的程序, 必要时避免歧视，确保残疾人无障碍.
Please note: RTD may be unable to accommodate requests that would require fundamental alterations to the nature of RTD 项目 or services or would directly interfere with the health and safety of others. 如果请求的修改不能被批准, 但进入的障碍仍然存在, RTD将尽其所能提供使用我们的计划或服务的替代途径.
如果您在使用RTD计划或服务时遇到障碍, 您可以提出合理修改的请求. 我们的政策应该要求合理的修改, 项目, and 程序 applicable to our transportation services do not allow a person with a disability access to the benefits of our service. 请求必须标识使用服务所需的修改. 只要切实可行, 请提前提出要求, 修改前需要访问该服务. 在《澳博体育app》的范围内, 合理的修改, 如果RTD拒绝请求，它将尽一切努力, 尽最大可能, 确保残障人士有机会使用, 并从中获益, 它的服务.
要请求基于残疾的合理修改，请使用 合理修改要求表格，或联系RTD的ADA办公室寻求帮助. 电话: 303-299-2250 或电子邮件: (电子邮件保护).
当你提前向RTD提交合理的修改请求时，以下是你应该期待的:
- RTD将迅速彻底地审核您的请求.
- Please allow at least five (5) to seven (7) business days to receive a response regarding your reasonable modification request.
- RTD staff will be in contact with you if any additional documentation is required or if there is an update about your reasonable modification request.
可达性信息
所有RTD车辆, 包括免费购物中心, 免费MetroRide, 访问——骑, 通勤铁路, 轻轨车辆有自动语音, 显示广播系统, 并配有轮椅等辅助工具, 电动摩托车, 步行者, 拐杖, 和拐杖. 公共汽车和铁路运营商接受过培训，以帮助残疾乘客上车, 保护他们的设备, 找座位, 然后下车. While securement should be offered to all customers it is not required and customers can decline it at their discretion.
RTD尊重所有合理的协助请求. 这些可能包括(但不限于):
- 跪在巴士上，利用坡道或桥牌上下车
- 为导航站提供指示
- 协助寻找座位
- 根据要求保护移动设备
- 提供车费和路线信息方面的帮助
- Providing assistance with placing monies in the fare box in situations where a customer cannot reach or insert a fare into the fare box
Commuter rail vehicles are wheelchair accessible with level boarding at every door and designated mobility device seating areas on every vehicle. 安全不是必需的，也不是辅助的. 指定的移动设备区域与每节轨道车辆的每扇门相邻. 如果指定区域已满, please travel to another door area by exiting the rail car and entering another door on the rail car. 操作员待在驾驶室内，不协助上/下车辆. The on-board Transit Safety Officer (TSO) may be available for assistance but is not required to assist riders using mobility devices, 推着婴儿车登机的乘客, 和/或大件物品.
RTD的员工永远不会问你残疾的性质. People with non-apparent disabilities are not obligated to share that information to use accessibility equipment or features.
可达性信息
现场修改
根据自由贸易协定条例，以下两个例子是合理合理的修改请求.
障碍物
固定航线服务, a passenger's request for a driver to position the vehicle to avoid obstructions to the passenger's ability to enter or leave the vehicle at a designated stop location, 比如停着的车, 雪堆, 和建筑, should be granted so long as positioning the vehicle to avoid the obstruction does not pose a direct threat. 被授予, such a request should result in the vehicle stopping in reasonably close proximity to the designated stop location. Transportation entities are not required to pick up passengers with disabilities at non-designated locations. 固定路线运营商将不必建立标志停止或路线偏离政策, as these would be fundamental alterations to a fixed route system rather than reasonable modifications of a system. 同样的, 受制于本附录引言中讨论的限制, paratransit operators should be flexible in establishing pick up and drop off points to avoid obstructions.
费用处理
旅客对过境人员的要求(如.g., 司机, station attendant) to handle the fare media when the passenger with a disability cannot pay the fare by the generally established means should be granted on fixed route or paratransit service (e.g.(如巴士乘客无法伸手或无法将车票放入投币箱). Transit personnel are not required to reach into pockets or backpacks in order to extract the fare media.
《澳博体育app》投诉的上诉程序
如果你对《澳博体育app》的投诉结果不满意, 您可以通过在线填写此表格向RTD的ADA经理提交申诉 可填写的上诉表格. You must submit an appeal within 30 calendar days after you received your results or after you originally submitted your complaint, 以较晚的为准. The appeal must be in writing and state all facts and arguments supporting your belief that the complaint was not appropriately resolved. ADA经理将审查投诉并在30个日历日内提供书面答复.
For an alternative format to file your ADA Appeal, please contact the ADA Manager, Gabe Christie at (电子邮件保护). RTD将保留您的投诉、上诉和回复至少一年.
对于RTD责任范围以外的组织或企业，请联系美国.S. 律政司，网址为 1-800-514-0301.
无障碍设施
所有RTD Park-N-Rides的地点和车站都是ADA无障碍的. 必要的地方有电梯, 还有通往登机平台的坡道, 为安全起见，圆顶被截断, 无障碍停车位和路缘切割. RTD售票机(tvm)和验证机包含盲文并有声音提示.
如果电梯发生故障，相关信息将在“服务警报”下发布 and at stations. 乘客可以在服务警报页面上注册接收这些中断的电子邮件通知.
无障碍设施的使用
每位顾客都有权使用RTD车站和车辆上的无障碍设备. 包括但不限于:
- 坡道、桥板和升降机
- 升降机及自动梯
- 盖茨访问